Archive for May, 2009

Building the PR Foundation Before the Storm

Friday, May 29th, 2009

090529_williams_obama_reutNo matter what political stripe, elected officials, especially presidents, will face a series of challenges during their time in office. Some have their entire legacy marked by challenges…or scandal. Companies are similar. At some point they may be faced with a crisis that reflects negatively on their brand. So while the going is good wise communicators do whatever they can to burnish the brand’s – or the politician’s – image. Build the foundation of good public relations before the tidal wave hits. That’s why I like what the White House is doing with NBC. It is always a gamble when you let cameras behind the curtain but I think if managed properly it is a good way to put your brand (in this case, President Obama’s) in a light that will resonate with your target audience.

What if the N.Y. Times Opened a PR Shop?

Thursday, May 28th, 2009

Vice Magazine

People who worry that lines are being crossed in the rapidly evolving media world should take note – there are no more lines. They’ve been erased.  According to a story in The New York Times, the publishers of youth niche Vice magazine are not resting on their multimedia empire that includes a free glossy publication with a reported million readers, website and video offerings that target a largely male target audience of 18-to-30 year olds. The company has now launched an advertising agency called Virtue. Certainly an uncoventional approach to ensuring revenue and relevance.Imagine the Times starting a PR agency. What will be interesting is to see how Vice’s loyal readers react. If there is too much cross-over between a Virtue client and Vice content you may see reader push-back. Tricky times in the media world, for sure.

When Brands Inspire Fandom

Tuesday, May 26th, 2009

It’s the holy grail of brand loyalty - customers within whose DNA your brand is so embedded that they actually create original music about you. Heck, not just that, but music videos about you. Brand Fandom.

Trader Joe’s (or TJ’s as it is affectionately known) is one of those brands that inspires strong feelings - passion, even - among its customers. It’s really rather remarkable, even if that passion is sometimes tinged with frustration about TJ’s, um, quirks. And that’s what I think is most interesting: people are not perfectionists when it comes to a brand experience. Sure, we hold brands up to a high standard. But folks seem to look at the quirks of TJ’s (like the parking lots that are never big enough?) as the inevitable and somewhat lovable failings of an old, dear friend. That’s pretty powerful stuff. And what about the implications for the ways in which consumers shape brands? Well, more on that in another post.

Athletes and Twitter

Monday, May 18th, 2009

danicatwitter1There are quite a few pro athletes using Twitter as a means of communicating with fans. But in what is believed to be a first, a sponsor has requested that an athlete, in this case Danica Patrick, join Twitter in a co-branded social marketing play. This is something I expect will happen on Twitter more often. Twitter actively engages a wide, defined audience in a way that may be more effective than trying to “push” consumers to an athlete’s website. It will be interesting to see how Danica balances the corporate spokesperson role with her role as an athlete with a fan base. (more…)

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