Archive for July, 2009

A Vintage Ad Gold Mine

Monday, July 27th, 2009

adviewsIf you dig old-school advertising from the 50’s, 60’s and 70’s, you’ll love the treasure trove that Duke University has just put online. AdViews contains hundreds of  television ads created by the agency D’Arcy Masius Benton & Bowles (DMB&B), all freely accessible through iTunes. The collection marks what many characterize as the golden age of Madison Avenue. You’ll find iconic campaigns for Charmin bathroom tissue, Honey Comb cereal, Pampers diapers, GI Joe and more.  How else might you learn that Bill Cosby was the pitch man for Crest before he did his shtik for Jello?  There is also an archive of print work online via AdAccess. DMB&B was shuttered after a string of mergers punctuated by its acquisition by holding company Publicis in 2002.

Social Media as Brand Bellwether

Thursday, July 23rd, 2009

social-media-waste-of-time2We get the questions all the time. What is social media? How can I use it? What can it do for me? I think we’re always trying to find better ways to elucidate - especially for those who don’t understand or remain steadfast against. In this recent AdAge piece, Craig Daitch provides some good answers - without the too-common hyperbole. It’s not a golden ticket, but - among other things - provides an invaluable explanation of where a company stands in the minds of its consumers. Or, in more troubling cases, whether a company is in the minds of its consumers. If you don’t go any further, this quote from the piece explains it quite well:

“Look, social media isn’t going to be the sole driver of ROI. But what social media will do is act as an indicator of where your brand stands in the eyes of your audience, getting you closer to ROI. It’s your gateway to a live focus group. But unlike a roundtable in some offshoot mirrored room outside the Forum Shops in Las Vegas, where moderators have to pull responses and people may fake warmth toward your product or service, social media is live and unfiltered.”

One of Marketing’s Biggest Obstacles? Habit.

Monday, July 20th, 2009

splitHuman beings are, generally speaking, creatures of habit. Routines and familiarity are comforting - they help people manage the hectic pace of today’s lifestyle. Habits can be beneficial even to marketers, who use habit to help predict where and how to reach people with their messages.

But sometimes habit begets complacency. Sticking to a routine often precludes trying new things, so consumers are less likely to diverge from the tried and true. Complacency is one of marketing’s biggest obstacles, particularly for a challenger brand. Is it reasonable to expect a consumer to try a new product or service when it involves changing daily routine? A brand’s promise is put to the test when it asks people to reset their habits. In consumers’ minds, change puts a drag on their day. Some changes are low-drag, and some are high-drag. (more…)

Mommy Bloggers’ Dirty Little Secret

Friday, July 17th, 2009

mommyblogHow much should you trust the veracity of what you read? If it’s about tips on motherhood, parenting and products, well, you’ll need to apply a little more scrutiny than perhaps you thought. That’s the dirty little secret about Mommy bloggers that Newsweek highlights in its recent issue.

Once a community simply looking to share advice, concerns and ideas, mommy bloggers are increasingly courted by companies to, essentially, serve as concierges to the 18 million U.S. women who turn to blogs for advice or recommendations. They’re lavished with everything from baby food and diaper bags to cars and vacations in hopes that positive reviews (and they generally are) will reach the segment that makes most decisions in the household.

That these bloggers, who number in the thousands, are trying to commoditize this popularity isn’t a problem. Hardly. It’s sound business, taking advantage of an opportunity. That there are no acceptable standards of transparency is a different story. It’s begun to raise serious questions of authenticity, which eventually reflect on what we do.

As PR practitioners, these Mommy bloggers can play an important role in utilizing new media to reach consumers. We should, however, strive for the same transparency that we would elsewhere. Otherwise, their vanished credibility eventually will eliminate another avenue to tell our stories.

The new mass media: certainly massive, not always media.

Tuesday, July 14th, 2009

massmediaYou’ll have to get through the name-dropping and the fawning, and - admittedly - that may be more aggravating than navigating the Bourne Bridge on a summer Friday. But tucked inside this recent New York Times piece is an insightful look at how communication, and the subsequent role of public relations, forever has changed.

At its core, the piece (penned, ironically, by an old media flagship) reinforces the reduced role that traditional media plays in connecting brands with their target audiences. Consumers have access to information and thought leaders so many ways that it has transformed the definition of “mass media” from delivering information to the masses into the delivering of that information by the masses.

Key influencers no longer fit into a neat and well-defined group of news outlets and reporters. While those still play roles, they are not necessarily more important than a mushrooming collection of executives, analysts, observers and independent thinkers with no traditional media ties but powerful social media platforms to opine and inform directly with loyal audiences. These individuals can sway constituencies in as few as 140 characters and have significant appeal among consumers who have the choice to hear what they want to hear, when they want to hear and how they want to hear.

The challenge, as always, is identifying and engaging these influencers in a way that inspires a brand’s target audience. That said, “influencer relations” may just become a better fit than “media relations.”

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