We get the questions all the time. What is social media? How can I use it? What can it do for me? I think we’re always trying to find better ways to elucidate - especially for those who don’t understand or remain steadfast against. In this recent AdAge piece, Craig Daitch provides some good answers - without the too-common hyperbole. It’s not a golden ticket, but - among other things - provides an invaluable explanation of where a company stands in the minds of its consumers. Or, in more troubling cases, whether a company is in the minds of its consumers. If you don’t go any further, this quote from the piece explains it quite well:
“Look, social media isn’t going to be the sole driver of ROI. But what social media will do is act as an indicator of where your brand stands in the eyes of your audience, getting you closer to ROI. It’s your gateway to a live focus group. But unlike a roundtable in some offshoot mirrored room outside the Forum Shops in Las Vegas, where moderators have to pull responses and people may fake warmth toward your product or service, social media is live and unfiltered.”





