Posts Tagged ‘social media’

Social Media as Brand Bellwether

Thursday, July 23rd, 2009

social-media-waste-of-time2We get the questions all the time. What is social media? How can I use it? What can it do for me? I think we’re always trying to find better ways to elucidate - especially for those who don’t understand or remain steadfast against. In this recent AdAge piece, Craig Daitch provides some good answers - without the too-common hyperbole. It’s not a golden ticket, but - among other things - provides an invaluable explanation of where a company stands in the minds of its consumers. Or, in more troubling cases, whether a company is in the minds of its consumers. If you don’t go any further, this quote from the piece explains it quite well:

“Look, social media isn’t going to be the sole driver of ROI. But what social media will do is act as an indicator of where your brand stands in the eyes of your audience, getting you closer to ROI. It’s your gateway to a live focus group. But unlike a roundtable in some offshoot mirrored room outside the Forum Shops in Las Vegas, where moderators have to pull responses and people may fake warmth toward your product or service, social media is live and unfiltered.”

The new mass media: certainly massive, not always media.

Tuesday, July 14th, 2009

massmediaYou’ll have to get through the name-dropping and the fawning, and - admittedly - that may be more aggravating than navigating the Bourne Bridge on a summer Friday. But tucked inside this recent New York Times piece is an insightful look at how communication, and the subsequent role of public relations, forever has changed.

At its core, the piece (penned, ironically, by an old media flagship) reinforces the reduced role that traditional media plays in connecting brands with their target audiences. Consumers have access to information and thought leaders so many ways that it has transformed the definition of “mass media” from delivering information to the masses into the delivering of that information by the masses.

Key influencers no longer fit into a neat and well-defined group of news outlets and reporters. While those still play roles, they are not necessarily more important than a mushrooming collection of executives, analysts, observers and independent thinkers with no traditional media ties but powerful social media platforms to opine and inform directly with loyal audiences. These individuals can sway constituencies in as few as 140 characters and have significant appeal among consumers who have the choice to hear what they want to hear, when they want to hear and how they want to hear.

The challenge, as always, is identifying and engaging these influencers in a way that inspires a brand’s target audience. That said, “influencer relations” may just become a better fit than “media relations.”

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