Posts Tagged ‘web 2.0’

Social Media as Brand Bellwether

Thursday, July 23rd, 2009

social-media-waste-of-time2We get the questions all the time. What is social media? How can I use it? What can it do for me? I think we’re always trying to find better ways to elucidate - especially for those who don’t understand or remain steadfast against. In this recent AdAge piece, Craig Daitch provides some good answers - without the too-common hyperbole. It’s not a golden ticket, but - among other things - provides an invaluable explanation of where a company stands in the minds of its consumers. Or, in more troubling cases, whether a company is in the minds of its consumers. If you don’t go any further, this quote from the piece explains it quite well:

“Look, social media isn’t going to be the sole driver of ROI. But what social media will do is act as an indicator of where your brand stands in the eyes of your audience, getting you closer to ROI. It’s your gateway to a live focus group. But unlike a roundtable in some offshoot mirrored room outside the Forum Shops in Las Vegas, where moderators have to pull responses and people may fake warmth toward your product or service, social media is live and unfiltered.”

The new mass media: certainly massive, not always media.

Tuesday, July 14th, 2009

massmediaYou’ll have to get through the name-dropping and the fawning, and - admittedly - that may be more aggravating than navigating the Bourne Bridge on a summer Friday. But tucked inside this recent New York Times piece is an insightful look at how communication, and the subsequent role of public relations, forever has changed.

At its core, the piece (penned, ironically, by an old media flagship) reinforces the reduced role that traditional media plays in connecting brands with their target audiences. Consumers have access to information and thought leaders so many ways that it has transformed the definition of “mass media” from delivering information to the masses into the delivering of that information by the masses.

Key influencers no longer fit into a neat and well-defined group of news outlets and reporters. While those still play roles, they are not necessarily more important than a mushrooming collection of executives, analysts, observers and independent thinkers with no traditional media ties but powerful social media platforms to opine and inform directly with loyal audiences. These individuals can sway constituencies in as few as 140 characters and have significant appeal among consumers who have the choice to hear what they want to hear, when they want to hear and how they want to hear.

The challenge, as always, is identifying and engaging these influencers in a way that inspires a brand’s target audience. That said, “influencer relations” may just become a better fit than “media relations.”

Going viral, baby

Monday, July 13th, 2009

evian-water-roller-babies-bigBabies are at their cutest anytime you’re not soothing them at 3:26 a.m. and calculating how you can actually sleep before work. But using babies in marketing can grow a little tired in itself. I was skeptical when reading about “Live Young / Roller Babies,” the Evian viral campaign.  Hadn’t that been done before…a lot?  While not completely original, the video, directed by Michael Gracey, did grab my attention with its re-mix of “Rapper’s Delight” and creative special effects. Even more impressive from a marketing sense was the way the brand and its agency, Euro RSCG, utilized strong creative, social media, a microsite with varied content and well-placed PR / earned media. Not only were they able to put the brand in front of millions of water drinkers but they actually managed to engage those consumers and turn them into ambassadors of the message.  We may or may not buy a bottle of Evian but we’re sharing the brand with our friends by posting on YouTube or tweeting, and we’re reading about it in places like the Wall Street Journal. Admittedly the budget was huge, but still it’s a good example of how to do viral and support it with the right tools.

Social Networking’s Finest Hour?

Friday, June 5th, 2009
Nick Glasgow

Nick Glasgow

I admit it. My social media skills are severely lacking. Unlike most others here at CTP, I don’t have a Facebook page. Or a MySpace page. I’ve never even Tweeted. I shake my head when I look over my wife’s shoulder at her Facebook page and see that one of her friends “has nothing to do today.” Who writes this stuff? Who reads it?

But yesterday, I learned of a moving example of how social media can be used in a powerful, positive way. A way that just might save someone’s life.

A 28-year-old employee of EMC who works in California, Nick Glasgow, was diagnosed with Leukemia in March. He’s been through three rounds of chemotherapy but has yet to go into remission. His best, and perhaps only hope, is to find a bone marrow donor. But because he is part Asian and part Caucasian, the odds of finding a donor are long.  At one point Nick’s doctors told him there was a “zero chance” a donor would be found. But Nick’s long odds may have changed, at least a bit. (more…)

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