Month: September 2011

  • Netflix to Its Customer: It’s Not You, It’s Me.

    The apology on Sunday by Netflix CEO Reed Hastings reminds me of a long overdrawn breakup. Two months ago, Netflix announced a change in its pricing and has been inundated with unhappy customer response since. Then on Monday, Hastings made another announcement that stunned the marketplace. Its well-branded DVD services…

  • Boston’s Radio Landscape Changes on Monday

    Just when listeners were getting over the fact that Star 93.7 FM is no longer on air, the 93.7 format will be changing once again. Only six years after the flip to Mike-FM, a DJ-free station that featured classic hits from the 60s through the 90s with a heavy 80s…

  • Is There Really Bad Press?

    With today’s fast-moving news cycles and a forgiving (or forgetful) public, some wonder if there really is such a thing as bad publicity. Michael Vick’s $100 million contract showed that you can recover from a storm of bad stories, not to mention PETA protests and prison time. Some even believe…